Chile: Food Service - Hotel Restaurant Institutional
Link to report:
In 2022, Chile's foodservice industry is significantly different from that of 2019. The pandemic prompted many changes, with the advancement of online ordering and home delivery. For restaurants, online ordering developed from being almost insignificant in 2019 to representing 23 percent of value in 2022. Successful restaurants now need to be able to develop an attractive online presence. Similarly, the hotel industry had to adjust to evolving customer demands, prioritize health and safety measures, and provide more flexibility in cancellation policies. Finally, institutional food service underwent major transformations, with greater emphasis placed on sustainability, food quality, and transparency in the supply chain.
